We’ll keep flying for you … linking the Philippines to the world

To our valued customers:

Today, we are happy to share the good news that our financial restructuring process is now complete. Philippine Airlines has officially emerged from the Chapter 11 process with a streamlined fleet, lower debt and fresh capital that positions us well for the challenges of the future.

Our fleet of 70 aircraft will continue to be deployed on a global network of routes linking the Philippines to North America, the Middle East, Australia and much of Asia. We expect to restore more routes and increase flight frequencies as travel restrictions ease and borders reopen

We look forward to bringing new products and services to you, in addition to the same great fares you expect from PAL. In all our operations, we will continue to uphold the strictest safety measures in line with our highest priority:  the safety and health of the passengers who entrust their journeys to us. 

Thank you for your trust and support.

FAQ

What does this mean for me?

The completion of our Chapter 11 restructuring process is good news for PAL and for our valued customers. We have additional capital and a strengthened financial position that enables us to reinvest in our operations to better serve you. We are continuously working on improvements in our products and services and remain focused on serving you as a full-service airline and flag carrier of the Philippines. As always, our highest priority continues to be the safety and health of our customers and employees. 

Will you add more flights or introduce more routes in the coming months?

We will continue to restore routes and flight frequencies progressively, as travel restrictions ease and borders reopen. In the coming months, we plan to restart routes to mainland China, complete the regularization of our commercial flights to Australia, add flights to our existing destinations in North America including Los Angeles, Vancouver and San Francisco, expand services to points in Japan and the rest of Asia, and commence services to Tel Aviv as part of our goal to cultivate new strategic markets.

Will routes be cut as a result of this process?

We continue to assess our route network in light of the post-pandemic requirements of the Philippines’ aviation markets and the need to serve our traveling citizens and revive tourism. We may continue to make some adjustments to flights as a result of the pandemic in the next few months, and will notify passengers of any changes that will affect future flights. For now, we have restored most of our domestic, Asian, Middle Eastern and North American routes, although we are still considerably below pre-pandemic levels.

Will all refunds now be processed and refunded?

Yes. We have cleared most of our backlog of refunds caused by the massive cancellations at the height of the global pandemic and we reaffirm our commitment to fulfill all refund obligations.

Will there be changes to Mabuhay Miles?

We look forward to expanding and enhancing our Mabuhay Miles program for your benefit. For now, your account balance and tier level will continue under the usual program terms and benefits, and you can expect to continue to accrue and redeem Mabuhay Miles as usual.

Will prices increase?

We do not expect ticket prices to be affected by our emergence from the process. You will still get the same great value year-round fares that PAL is known for. We will continue to offer special promotional fares from time to time to the destinations our passengers want to fly to.

Contact

For more information, please visit our website at www.philippineairlines.com, call PAL Reservations Hotline at +632 8855 8888, or visit any PAL Ticket Office.