We’ll keep flying for you … linking the Philippines to the world

To our valued customers:

Philippine Airlines is here to serve you now and long into the future.

Our restructuring process will strengthen Philippine Airlines financially and enable us to reinvest in our operations to serve you better. U.S. Chapter 11 financial restructuring is a well-established legal process that enables businesses to execute their financial recovery plans while continuing to operate and serve the public. 

Our highest priority is the safety and health of our customers and employees. Nothing about that will change as part of our financial restructuring.

We will continue to deliver uninterrupted service during the restructuring period and beyond. Our flights continue to operate according to current schedules. We will increase our international and domestic routes and flights as travel demand recovers with the easing of travel restrictions. 

All current and future tickets, travel vouchers and Mabuhay Miles will continue to be honored. You may browse, book and buy tickets from our website, mobile app, ticket offices, contact centers and partner travel agents.

We will continue to offer our code share partnerships and interline arrangements with other airlines for your use and convenience.

We will fulfill all refund obligations in accordance with existing company policies, and we will work hard to clear the numerous refund applications that are still under process. We sincerely apologize for any inconveniences and appreciate your understanding as we work through the many refund requests we received as a result of the pandemic.

As Asia’s first airline, we have been flying the Philippine flag for 80 years. Our service to the Filipino people during the pandemic enabled us to survive through our 80th year; our continuing focus on our mission of service and care for our people will ensure that Philippine Airlines will thrive well into the future.

FAQ

Will I still be able to fly on Philippine Airlines?

Yes, we will continue flying throughout this process. Our business continues uninterrupted, and all tickets, reservations, travel vouchers, and Mabuhay Miles remain valid in accordance with their terms and conditions. 

Can I still make a booking with Philippine Airlines during this process?

Yes, our business continues as usual and you can continue to purchase tickets via the Philippine Airlines website, mobile app, PAL Reservations hotlines, PAL ticket offices, or travel agents.

Will ticket prices increase due to the restructuring process?

Just like our airline operations, we do not expect ticket prices to be affected by PAL’s Chapter 11 process. You will still get the same great value year-round fares that PAL is known for. We expect that we will continue to offer special promotional fares from time to time to the destinations our passengers want to fly to.

If I have unused miles that are a part of Mabuhay Miles, will I still be able to use them in the future?

We do not expect any changes to be made to the Mabuhay Miles program. Your account balance and tier level will continue under the usual program terms and benefits, and you can expect to continue to accrue and redeem Mabuhay Miles as usual.

Will you be extending the Elite-tier membership status?

Mabuhay Miles Elite and Premier Elite memberships valid until February 2021 will have their statuses automatically renewed until February 2022.

Will you be extending the redemption period for unused Mabuhay Miles?

The next schedule of Mabuhay Miles expiry is in January 2022. We will continue to monitor the pandemic situation and the impact on air travel to adjust miles expiry, as necessary.

I have an unused travel voucher or flight credit, will I still be able to use it?

Yes, we expect to continue to honor current and future tickets and travel vouchers as we did before our restructuring process subject to our usual terms and conditions of use.

Can I still use my Upgrade Travel Certificates (UTC) and Service Class Upgrades (SCU)? 

Yes, we intend to honor UTCs and SCUs during this process, subject to their corresponding terms and conditions.

Will any routes be cut due to the Chapter 11 filing?

We continue to assess our route network in light of COVID-19 and may continue to make some adjustments to flights as a result of the pandemic and restructuring process. We will notify passengers of any changes that will affect future flights. For now, we have restored most of our domestic and international routes, including several Asian, Middle Eastern and North American routes, although we are still well below pre-pandemic levels. We are committed to continuing to build flight frequencies progressively, as travel demand recovers with the lifting of government travel restrictions.

Will I get a refund if I decide to cancel at a later date?

Yes, you can continue to purchase tickets via the Philippine Airlines website, mobile app, call center, or travel agents. Our refund policy remains the same as before our restructuring. Please consult a Philippine Airlines representative or travel agent for information about your specific ticket’s refund terms and conditions.

Will you still be serving meals and giving free baggage allowance? Are there any expected changes to your service?

We continue to operate as a full-service airline. We are continuously working on improvements in our products and services and expect to roll out enhancements at the appropriate time. For further information please visit: (https://bit.ly/PALKeepsYouSafe)

Does this process affect PAL Express?

No. PAL Express is not part of the restructuring and we do not expect any PAL Express flights or operations to be affected.

What is Chapter 11 restructuring or protection?

Chapter 11 is a well-established legal process for restructuring corporations, under the supervision of a court in the U.S. This process enables businesses to strengthen their financial structure while continuing to operate uninterrupted in the ordinary course of the airline’s business. A number of major U.S. and global airlines have successfully undergone this process.

When did Philippine Airlines file? How long will the process take?

The airline filed with a US Bankruptcy Court for the Southern District of New York on September 03, 2021. The restructuring process is expected to be completed this year, but PAL will work to expedite the process as much as possible. PAL has worked hard to build strong support with the majority of lessors and creditors for the overall restructuring.

What’s the bottom line? What do I need to know?

The restructuring is good news for customers and partners, since it will create a healthier and financially stronger airline. The Chapter 11 process is part of PAL’s efforts to fully recover from the effects of the pandemic that has battered the global aviation and travel industries. In the meantime, flights continue as scheduled and customers can book and travel in the ordinary course.

Contact

For more information, please visit our website at www.philippineairlines.com, call PAL Reservations Hotline at +632 8855 8888, or visit any PAL Ticket Office.